Production Analyst

Job Overview
Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.

Essential Functions
• Monitors the production environment using established tools.
• Responds to job failures/issues and correct problems/issues when possible according to established procedures.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• Takes appropriate action to ensure that processes are completed according to the schedule provided.
• Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
• Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
• Informs relevant production and user areas of outstanding issues that require further follow-up.
• Provides appropriate turnover of activities and environment to the next shift.
• Provides shift status to supervisor detailing issues requiring attention.
• Provides training to new/junior analysts as required.
• Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
• May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
• May support client facing teams, business line initiatives or 3rd parties
• May provide input for new system development, including requirement gathering, UAT and implementation.

Qualifications
• Associate's Degree Diploma or equivalent Req
• Two (2) years of experience in a production environment. Req
• Previous experience in other regional Production Req
• Strong job control language skills or distributed platform operating and pc operating systems skills.
• Proficiency in scheduling software packages as used by IQVIA and problem management tools.
• Thorough knowledge of the production environments. Thorough understanding of production environment requirements and IQVIA products.
• Analytical/problem solving skills.
• Demonstrated communication skills with a customer service focused approach

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com