Tech/Systems Support Analyst (Graduate, German speaker)

Job Overview
Provides first level support on workstations or for applications.

Essential Functions
• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.

Education & experience:
· College certificate or equivalent experience (12 years of studies);
· If possible, previous experience in Service Desk Operation;
· Knowledge of Pharma industry is a plus.

Skills & Competencies:
Mandatory skills
· Native speaker in German or Fluent;
· English - Professional proficiency;
· Windows Operating System;
· Microsoft Office.

Mandatory Competence
· Strong Communication Skills;
· Customer service experience;
· Problem solving skills;
· Ability to think logically;
· Ability to work under pressure;
· Team player;
· Ability to learn quickly;
· Empathy;
· Thorough;
· Methodical

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com