Clinical Phone Support Specialist

We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description

Customer Service Representatives will be responsible for providing phone and technical support from 8am-5pm Eastern Standard Time primarily focusing on Breast and Skeletal Health.

This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.This role is a remote position that will require access to internet and availability to work in Eastern Standard Time.

Benefits:

In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to:

• Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities.
• Be at the forefront of cutting-edge medical device technology.
• Gain professional growth and exposure to medical device industry.
• Access to continuing education via Iqvia Learning Center

Responsibilities:

Customer Service Representative

• Responsible for answering calls, assisting customers with questions, answering customer questions, and gathering information.
• Transfer calls as needed to the appropriate department.
• Provide technical support and report complaints while adhering to training protocol.
• Ability to work on a computer and enter information into CRM tool.
• Log in time and answer all assigned calls.
• Handle customer calls in a friendly manner.
• Collaborate with Tam Manager to meet deliverables.
• Document and update client records based on interactions.

Customer Service Representative (Bi-lingual)

• Responsible for answering calls, assisting customers with questions, answering customer questions, and gathering information.
• Transfer calls as needed to the appropriate department.
• Provide technical support and report complaints while adhering to training protocol.
• Ability to work on a computer and enter information into CRM tool.
• Log in time and answer all assigned calls.
• Handle customer calls in a friendly manner.
• Collaborate with Tam Manager to meet deliverables.
• Document and update client records based on interactions.

Requirements:

• High School degree required
• 1+ years customer service experience
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Able to work on a computer for up to 8 hours daily
• Ability to perform repetitive motions required for data entry
• Excellent written and verbal communication skills

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 19 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.